Accessibility statement

This accessibility statement applies to sites:

http://www.selfhelpguides.ntw.nhs.uk

https://web.ntw.nhs.uk/poy

https://web.ntw.nhs.uk/selfhelp/

These websites are run by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust’s Development Team. We want as many people as possible to be able to use these websites. For example, that means you should be able to:

·         zoom in up to 200% without the text spilling off the screen

·         navigate most of the website using just a keyboard

·         listen to most of the website using a screen reader (including the most recent versions of NVDA)

We’ve also made the text on these websites as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible these websites are

We know some parts of these websites are not fully accessible:

·         you cannot modify the line height or spacing of text

·         most older PDF documents and PDF documents we do not own (i.e. Self help guides uploaded by our customers) may not be fully accessible to screen reader software

·         you cannot skip to the main content when using a screen reader

·         there may be a limit to how far you can magnify some pages

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please visit this page https://www.cntw.nhs.uk/contact/

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of these websites. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please send us details using this contact page https://www.cntw.nhs.uk/contact/

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us here https://www.cntw.nhs.uk/contact/

Technical information about this website’s accessibility

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust Development Team is committed to making these websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

These websites are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

We do not know what parts of the site are non-accessible as we have not carried out a full assessment against all of the guidelines. 

We have tested the sites against a number of automated accessibility checking tools (WAVE and Google Lighthouse as well as keyboard navigation) and the sites were fully compliant with these tools.

Non-compliance with the accessibility regulations

We do not know what parts of the site are non-compliant as we have not carried out a full assessment against all of the guidelines. 

We have tested the sites against a number of automated accessibility checking tools (WAVE and Google Lighthouse as well as keyboard navigation) and the sites were fully compliant with these tools.

Disproportionate burden

We have tested the sites against a number of automated accessibility checking tools (WAVE and Google Lighthouse as well as keyboard navigation) and the sites were fully compliant with these tools.

We don’t know what the full burden is as we have not carried out a full assessment against all of the guidelines.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs are essential to providing information. For any that aren’t accessible, we plan to fix these.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 23rd September 2020. It was last reviewed on 23rd September 2020.

This website was last tested on 1st September 2020. The test was carried out by our in-house development team.

We used this approach using WAVE and Google Lighthouse as well as keyboard navigation on the sites covered by this statement.