This accessibility statement applies to the apps:
· Self Help Guides
· Poo Goes to Pooland
These apps are run by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust’s Development Team. We want as many people as possible to be able to use these apps. For example, that means you should be able to:
· navigate most of the app using just a keyboard
· listen to the app using a screen reader (including the most recent versions of VoiceOver and TalkBack)
We’ve also made the text on these websites as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
You can also use accessibility settings on your device:
· Apple iOS accessibility settings
· Android accessibility settings
We know some parts of these apps are not fully accessible:
· most older PDF documents and PDF documents we do not own (i.e. Self help guides uploaded by our customers) may not be fully accessible to screen reader software
If you would like to provide any feedback on these Apps please contact devteam@cntw.nhs.uk.
If required, we will respond to your feedback within 5 working days.
We’re always looking to improve the accessibility of these apps. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us at devteam@cntw.nhs.uk with the details.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Find out how to contact us here https://www.cntw.nhs.uk/contact/
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust Development Team is committed to making these apps accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
We have carried out manual testing of the Apps against the Accessibility Guidelines and used Android Accessibility Scanner to assist with this testing. We have asked user groups within our organisation, who are regular users of accessibility settings on mobile devices to assist with testing.
PDF documents are not currently accessible, work is underway to make these accessible. The screen reader does not currently read out the review date correctly on Android devices. There are navigation features that do not work correctly on Android 10. There are issues with the review screen on both Android and iOS devices, these will be addressed in a future version.
There may be other parts of the apps that are non-accessible as we have tested what we can. Please send us feedback if you come across any other content that is not accessible.
As described above, we have tried to develop the Apps to adhere to the Accessibility regulations. Please send us feedback if you feel that we are not meeting these.
We have committed resource to updating the Apps to meet these guidelines. We will act on any appropriate feedback received.
PDFs and other documents
Some of our PDFs are essential to providing information. For any that aren’t accessible, we plan to fix these.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs documents we publish will meet accessibility standards.
PDF documents we do not own (i.e. Self help guides uploaded by our customers) may not be fully accessible.
This statement was prepared on 28th July 2021. It was last reviewed on 28th July 2021.
The apps are currently being tested by our in-house development team. This testing will be completed during 2021.
We will be conducting user testing, and this will be completed during 2021.